Easy Returns and Refunds

We want you to be completely satisfied with your purchase. If for any reason you are not, we’re here to help! Please review our return and refund guidelines below.

1. Eligibility for Returns

  • Time Frame: You can return items within receiving your order.
  • Condition: The product must be unused, in its original packaging, and in the same condition as received.
  • Non-Returnable Items: Some products, like personalized or hygiene items (e.g., opened skincare products), cannot be returned. Please check the product page for specific details.

2. How to Start a Return

To initiate a return, follow these steps:

  1. Contact Us: Reach out to our customer support team with your order number and reason for the return.
  2. Return Instructions: We will provide you with detailed return instructions, including how to send the product back to us.
  3. Return Shipping: Customers are responsible for return shipping costs unless the item is defective or we made an error.

3. Refund Process

  • Refunds: Once we receive your return, we will inspect the product. If it meets our return criteria, a full refund will be issued to your original payment method within  business days.
  • Store Credit: In some cases, we may issue store credit instead of a direct refund, which you can use on future purchases.

4. Damaged or Defective Items

  • If you receive a damaged or defective product, please notify us of receiving your order.
  • We may ask for photos of the damage to process your claim. In such cases, we will either replace the item or offer a full refund, including return shipping costs.

5. Exchanges

We currently do not offer direct exchanges. If you wish to exchange an item, please return the original product for a refund and place a new order for the desired item.

6. Cancellations

  • Orders can be canceled only before they have been shipped. If you wish to cancel an order, please contact us immediately
  • Once an order has been shipped, it must go through the standard return process.

7. Shipping Fees

  • Return Shipping Fees: Return shipping is the responsibility of the customer, unless the item is defective or we made an error.
  • Original Shipping Costs: Shipping fees paid at checkout are non-refundable.

8. Late or Missing Refunds

  • If you haven’t received a refund within the expected time frame, please check with your bank or credit card company, as processing times may vary.
  • If you’ve done this and still haven’t received your refund,